Contoh
percakapan singkat dalam memberikan layanan housekeeping
a.
Order taker with guest
OT : good morning, house keeping
whit...... Speak., How may assist you?
G :
yes, can i have one hand iron
please?
OT : of course sir, may i know your name and
room number?
G :
Mr. John at 201
OT : well Mr. John, any thing else?
G :
no that all
OT : well mr please wait ammoment, your
order will deliver as soon as possible
G :
Thank you
OT : with my pleasure
b.
Orde taker with housekeeping
staff
HS : indah speaking how may i assist you?
OT : please follow up the request of mr john
at room number 201, with one hand iron
HS : copy
c.
Housekeeping with guest when
deliver request
HS : knock the door 3 time (explain your
identity) Good morning housekeeping service
G :
yes good morning, please come in
HS : thank you
Well
mr john, i am from housekeeping service will escort you order of one hand iron
its correct?
G :
yes all right
HS : well mr john, my i explain how to use
it?
G :
good yes please
HS : first of all, please plug your cable
into electric and choose temperature depant on your cloth cotton, woll, silk
Second
put your hand iron in standing position and please wait a moment until hand
iron hot, after ready to use
Third,
after finish to use it, please turn of temperature, and unplug your cabel put
on the box again
Well
mr john is it clear?
G :
yes thank
HS : if you need more imformation please
call housekeeping office, thank you, have a nice day.
