Contoh Conversation Memberikan Layanan Reception
R : good morning, welcome to the eDOTEL Denpasar, may I assist you ?
G : Good morning , I am going to check in
R : may I have your name sir ?
G : my name is Takamura
R : Well Mr. Takamura , have you made reservation before ?
G : No, this is my first time
R : do you know the types of room and the facilities in our hotel?
G : not yet.
R : Well Mr. Takamura , we have four types of room . Standard , Superior , Deluxe And Suite .
The rate of standard room is Rp. 500.000 (Five Hundred Thousand Rupiahs) ++ /Night
The rate of Superrior room is Rp. 750.000 (Seven Hundred fifty Thousand Rupiahs) ++ /Night
The rate of Deluxe room is Rp. 1.250.000 (one million two hundred fifty Thousand Rupiahs) ++ /Night
The rate of Suite room is Rp. 1.950.000 (one million nine hundred fifty Thousand Rupiahs) ++ /Night
And for the facilities , we have one Swimming Pool , Bar And Restaurant , Spa And Fitness Center , Five Function Room . so which one do you want to reserve sir ?
G : i want to reserve two standard room.
R : For how many person sir ?
G : for five persons.
R : Well Mr. Takamura , you reserve 2 rooms , for five persons . Its means that you have to add one Extra Bed .
G : Never mind
R : Well sir , for how long you’ll be staying ?
G : For three nights.
R : may I have your ID Card ?
G : here is my ID Card.
R : Well Mr. Takamura . please wait for a moment……
This is your ID Card thank you .
May I have your phone number for contact person sir ?
G : 089912346699
R : There’s any special request sir ?
G : yes , I want to my room in non smooking floor .
R : Sorry Mr. Takamura , room in non smoking floor is fully book , but don’t worry all of area at our hotel are clean. That’s our guarantee.
G : Okay
R : Well sir , what the method of payment ? by cash or credit card ?
G : by Cash . how much ?
R : you should pay Rp. 3.000.000 ( three millions Rupiahs) ++/night plus Rp. 750.000 (Seven Hundred fifty Thousand Rupiahs) . Total you have to pay is Rp. 4.537.500 (Four Million Five Hundred Thirty Seven Thousand And Five Hundred Rupiahs ) .
G : here is my cash.
R : Let me count first sir ? ……….
Yes it’s Right.
Well done .may I have your signature in here ? ….
Well sir , thank you .
there’s anything else sir ?
G : no . thank you
R : you’re welcome Mr. Takamura ,
Please wait for a while sir …
this is your guest card , please bring it during you stay in our hotel.
And then , this is your breakfast coupon and welcome drink coupon , please changes it in our bar and restaurant . There’s anything else sir ?
G : no
R : Well Mr. Takamura . our Bellboy/porter will escord you to your room. Thank you for registration . I hope you enjoy staying in the eDOTEL Denpasar. good morning Mr. Takamura.
